Client work
Lafayette Engineering: warehouse control systems
- Outcome
- The systems run at multiple customer sites. Lafayette says we hit every milestone and calls our support rock solid.
Services / Care Plans
Software That Keeps Working
Ignyte Software care plans keep business software running after launch. We apply security patches and updates, monitor the system, fix defects in the code we wrote, and reply to every request within one business day. Our core team reviews every change, and you keep the code and accounts.
What changes
- A vendor who disappears after launchtoThe same people, still there
- Updates nobody appliestoPatches on a set schedule
- Failures your customers findtoMonitoring and alerts
- Small changes that wait monthstoTime set aside every month
- Knowledge in one person's headtoAn up-to-date runbook
- Lexington, KYCentral Kentucky & nationwide
- One business dayOur reply time, in writing
- Core team reviewEvery change is reviewed before release
- First conversation is freeWe reply within one business day
Last updated October 25, 2026
Two Plans
Every plan is scaled to the software it covers. You get the terms in writing before you sign.
Essential
Security patches and dependency updates on a set schedule. Monitoring. Fixes for defects in code we wrote. A reply to every request within one business day, during business hours.
Plus
Everything in Essential, plus a monthly block of time for small changes and regular planning reviews, so the software keeps up as your business changes.
In every plan
- Our core team reviews every change before release.
- Where we host the software, we run the backups and test them by restoring them.
- Requests go to the owners who lead the work. No account managers, no handoffs.
- The code and accounts stay yours.
What We Promise
We commit to how fast we respond. Fixing depends on the cause.
A problem can start in our code, in a third-party service, or in your own network. We cannot promise how long every fix will take, so we do not. We promise a reply within one business day, continued work on serious problems during coverage hours, and updates until a fix or workaround is in place.
Not included
- New features or projects bigger than the plan's monthly time. We quote those separately.
- Outages in third-party services, such as cloud providers or systems we connect to. We help you diagnose them.
- Data entry, data cleanup, and other manual business tasks.
- Problems caused by changes someone else made to the software.
Software We Keep Running
We support what we build, for years.
Software We Didn't Build
Software someone else built joins a care plan after a Production-Readiness Review.
Production-Readiness Review
For software you already run. You get a scored report on access control, data, backups, security, and how easy the software is to change, a risk list with recommended fixes, three priced options, and a fixed-price offer for the next step. Fee credited toward the build.
See Software Rescue & Takeover for how we take a system over, or every step, from the free call to a care plan.
If You Leave
You are never locked in. When a plan ends, you get what you need to run the software or hand it to someone else.
- The latest source code, with every change from the plan, in your repository.
- A list of accounts, services, secrets, certificates, and domains, with who owns each one.
- An updated runbook for deployment, monitoring, backups, and known issues.
- The status of every open request.
Related Reading
Common Questions
Security patches and dependency updates, monitoring, fixes for defects in code we wrote, and a reply to every request within one business day. The Plus plan adds a monthly block of time for small changes and regular planning reviews.
We commit to how fast we respond, and we put that in writing. Fixing depends on the cause, which may sit in a third-party service or your own network. We keep working on serious problems during coverage hours and keep you updated until a fix or workaround is in place.
Care plans cover business hours. We say that plainly rather than promise round-the-clock support a small team cannot staff. Your plan states in writing what monitoring covers and how we respond outside those hours.
Yes, after a Production-Readiness Review. The review shows us what we would be taking on and tells you what needs fixing first.
Yes. When a plan ends, you get the latest source code in your repository, a list of accounts, services, secrets, and domains with their owners, an updated runbook, and the status of any open requests.
The owners of Ignyte, who also lead the work on your software. There are no account managers and no handoffs.
Want someone to look after your software?
We reply within one business day, and the first conversation is always free.
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