Terms of Engagement & Privacy Policy
Ignyte Software provides custom software development and consulting services. Each engagement is governed by a signed agreement, typically a Master Services Agreement together with one or more Statements of Work that define the scope, deliverables, timeline, and fees for that project. This page summarizes our standard practices; where they differ, the signed agreement for your engagement controls.
- Every project begins with a discovery phase and a written estimate. No billable development work starts before you approve it.
- Engagements are structured as fixed-bid projects with defined milestones or as time-and-materials work billed at agreed rates.
- Changes to scope are handled through written change requests with their cost and schedule impact stated before work proceeds.
- Either party may terminate an engagement as provided in the agreement; you pay only for work performed and accepted through the termination date.
By using ignyte.com you agree to these terms. The content on this site is provided for general information about our services. It is provided "as is," without warranties of any kind, and nothing on this site is professional, legal, or financial advice or a binding offer; services are provided only under a signed agreement as described above.
- The site, its content, and the Ignyte Software name and logo are owned by Ignyte Software or its licensors. You may not copy or reuse them, other than viewing the site, without our written permission.
- Do not misuse the site, including attempting to disrupt it, probe it for vulnerabilities without authorization, or submit content that is unlawful or infringes others' rights.
- Links to third-party sites are provided for convenience; we are not responsible for their content or practices.
- These terms are governed by the laws of the Commonwealth of Kentucky, USA, without regard to conflict-of-law rules, and disputes about this website are subject to the courts located in Fayette County, Kentucky.
You own what we build for you. Upon full payment, all custom deliverables developed under your engagement, including source code, documentation, and design assets, are assigned to you.
- Ignyte retains ownership of pre-existing tools, libraries, and general know-how used to deliver the work; you receive a perpetual license to use them as embedded in your deliverables.
- Third-party and open-source components remain subject to their own licenses, which we identify in the project documentation.
We treat your business information, data, and systems as confidential. We are glad to execute mutual non-disclosure agreements before discovery conversations, and we do not reference client work publicly, in proposals, case studies, or testimonials, without your written permission.
We warrant that services are performed in a professional and workmanlike manner consistent with industry standards, and that deliverables will materially conform to the agreed specifications for the warranty period stated in your agreement. Our first remedy is to re-perform or repair the nonconforming work at no charge.
Except as stated in the signed agreement, services are provided without other warranties, and each party's aggregate liability is capped as set out there (customarily, the fees paid under the applicable Statement of Work). Nothing on this page limits liability that cannot be limited by law.
Ignyte Software, based in Lexington, KY, controls the personal information described in this policy. Our Privacy Officer can be reached through the contact form or by calling (859) 429-2846.
- Information you provide: the contact form collects your name, email address, organization, phone number, and message. We use it to answer your inquiry, take steps you request before a contract, and manage a business relationship.
- Technical records: our hosting and security systems may record an IP address, requested page, date and time, browser information, and errors. We use these records to deliver, secure, and troubleshoot the site.
- Optional analytics: only after you select "Allow optional cookies," Google Analytics receives page and interaction data, referral source, approximate location, and browser or device information. We use it to measure site traffic and consultation requests. We do not send contact-form fields to Google Analytics.
- Children: this business-to-business site is not directed to children under 16, and we do not knowingly collect their personal information.
Where applicable, we rely on your consent for optional analytics, on your request or a contract for consultation communications, and on our legitimate interests in operating and securing the site. You may refuse analytics without losing access to the site.
Cookies and analytics choices
We store your analytics choice in your browser's local storage. This is necessary to remember the setting you selected. If you accept analytics, Google Analytics sets the first-party cookies _ga and _ga_<container-id> to distinguish visitors and sessions. Google lists a default expiration of two years for both cookies.
Select Cookie settings at the bottom of any page to allow optional cookies or choose Essential only. Withdrawing consent stops future analytics collection and attempts to remove the two Google Analytics cookies named above. It does not affect processing that occurred while your consent was active. You can also clear site data in your browser.
Google LLC processes analytics data for us and may process it in the United States and other countries where it operates. See Google's Privacy Policy and Google's business data responsibility information.
Retention and your rights
We keep contact inquiries, technical records, and analytics data only as long as reasonably needed for the purposes above, to maintain business records, resolve disputes, and meet legal obligations. Google Analytics cookies expire as described above unless you remove them sooner.
Depending on where you live, you may have rights to know or access, correct, delete, restrict, object to, or obtain a portable copy of personal information, and to withdraw consent. These include Mexico's rights of access, rectification, cancellation, and opposition. We do not sell personal information, use it for cross-context behavioral advertising, or use sensitive personal information from this site to infer characteristics.
Send a request to our Privacy Officer through the contact form, by phone, or by mail using the details above. We may need to verify your identity. We respond to verified requests within 30 days, or sooner where the law where you live requires it. If we decline your request, we will explain why, and you may appeal by replying to our decision; we respond to appeals within 45 days. You may also complain to the privacy or data-protection authority where you live. We will post policy changes here and update the date above.
This site is served over HTTPS, and information you submit is encrypted in transit. Within client engagements, we follow the security practices defined in your agreement, including least-privilege access to your systems, encrypted storage of credentials, and return or destruction of client data at the end of the engagement.
Ignyte Software sends SMS messages to support our custom apps and websites, including replies to contact-form submissions, reminders, and alerts. You receive messages only after you opt in, for example by checking the SMS consent box on our contact form or by texting us first. Consent is not a condition of purchasing any goods or services from us.
- Message frequency varies. Message and data rates may apply.
- Text HELP to (859) 429-2846 for help, or call us at that number.
- Text STOP to (859) 429-2846 to cancel. After you send STOP, we send one final message confirming your opt-out, then no further messages unless you opt in again.
- Wireless carriers are not liable for delayed or undelivered messages.
- We handle your mobile number and opt-in data as described in the Privacy Policy and Information Sharing and Disclosure sections above; mobile information is never shared with third parties for marketing.