Terms of Engagement & Privacy Policy
Ignyte Software provides custom software development and consulting services. Each engagement is governed by a signed agreement, typically a Master Services Agreement together with one or more Statements of Work that define the scope, deliverables, timeline, and fees for that project. This page summarizes our standard practices; where they differ, the signed agreement for your engagement controls.
- Every project begins with a discovery phase and a written estimate. No billable development work starts before you approve it.
- Engagements are structured as fixed-bid projects with defined milestones or as time-and-materials work billed at agreed rates.
- Changes to scope are handled through written change requests with their cost and schedule impact stated before work proceeds.
- Either party may terminate an engagement as provided in the agreement; you pay only for work performed and accepted through the termination date.
You own what we build for you. Upon full payment, all custom deliverables developed under your engagement, including source code, documentation, and design assets, are assigned to you.
- Ignyte retains ownership of pre-existing tools, libraries, and general know-how used to deliver the work; you receive a perpetual license to use them as embedded in your deliverables.
- Third-party and open-source components remain subject to their own licenses, which we identify in the project documentation.
We treat your business information, data, and systems as confidential. We are glad to execute mutual non-disclosure agreements before discovery conversations, and we do not reference client work publicly, in proposals, case studies, or testimonials, without your written permission.
We warrant that services are performed in a professional and workmanlike manner consistent with industry standards, and that deliverables will materially conform to the agreed specifications for the warranty period stated in your agreement. Our first remedy is to re-perform or repair the nonconforming work at no charge.
Except as stated in the signed agreement, services are provided without other warranties, and each party's aggregate liability is capped as set out there (customarily, the fees paid under the applicable Statement of Work). Nothing on this page limits liability that cannot be limited by law.
This website collects personal information only when you choose to provide it, through the contact form (name, email, organization, phone, and your message) or by calling us. We use that information solely to respond to your inquiry and manage our business relationship with you.
- We do not sell personal information, and we do not use your information for third-party advertising.
- Standard analytics may collect anonymous usage data (pages visited, browser type) to help us improve the site.
- You may request a copy of the personal information we hold about you, or ask us to correct or delete it, by contacting us at the phone number or address below.
This site is served over HTTPS, and information you submit is encrypted in transit. Within client engagements, we follow the security practices defined in your agreement, including least-privilege access to your systems, encrypted storage of credentials, and return or destruction of client data at the end of the engagement.
Ignyte Software offers SMS messages to support our custom apps and websites including things like contact page submissions, reminders, alerts, etc. Message frequency varies. Message and data rates may apply. Text HELP to (859) 429-2846 for help. Text STOP to (859) 429-2846 to cancel.